Technical Support

Mousetrap Computer Books

Technical Support

Subject Categories : Business & Culture : Technical Support

A Guide To Technical User Support For Computer; Beisse, Fred
Course Technology; 09/1998; Softcover; $37.95; 360 pages
AUTOMATING YOUR SUPPORT CENTER : A Practical Guide to Assessing Service Automation Tools; KNOWLEDGE NETWK
KNOWLEDGE NETWORKS; 06/1997; Softcover; $295.00; 477 pages
Building and Managing a Web Services Team; Cox, Nancy
Van Nostrand Reinhold Company; 12/1997; Softcover; $32.95
CallCenter Management : By The Numbers; Anton, Jon / Perkins, Debra / Monger, Jodie
Purdue University Press; 9/97; Softcover; $34.35 (20% off list); 154 pages
Calming Upset Customers, Revised Edition; Morgan, Rebecca L .
Crisp Publications; 10/1996; Softcover; $8.75 (20% off list); 79 pages
Competitive Advantage : Creating And Sustaining Superior Performance; Porter, Michael E .
The Free Press; 06/1998; Softcover; $30.00 (20% off list); 592 pages
Customer Is Usually Wrong ! : Contrary To What You've Been Told What You Know To Be True !; Jandt, Fred
JIST Works Inc.; 6/94; Softcover; $10.35 (20% off list); 211 pages
Customer Service Operations : The Complete Guide; Blanding, Warren
Amacom Book Division; 09/1991; Hardcover; $75.00; 422 pages
Customers As Partners : Building Relationships That Last; Bell, Chip
Berrett-Koehler; 01/1996; Softcover; $12.75 (20% off list); 235 pages
Delivering World-Class Technical Support; Khandpur, Navtej/Laub, Lori/Khandphur, Kay
John Wiley & Sons; 06/1996; Softcover; $31.95 (20% off list); 322 pages
Designing Products and Services That Customers Want (Management Master Series); King, Robert
Productivity Press; 03/1996; Softcover; $10.35 (20% off list)
Effective Software Customer Support; Gallagher, Richard S.
Itp - Media (Short Disc); 06/1995; Softcover; $39.95; 600 pages
Enterprise Client/Server Technology; Massively Par; Zamick, John
Itp New Media; 10/1995; Softcover; $37.95; 256 pages
Help Desk Practitioner's Handbook; Czegel, Barbara
John Wiley & Sons; 11/1998; Softcover; $31.95 (20% off list); 320 pages
Hey, I'm the Customer; Front Line Tips for Providing Superior Customer Service; Willingham, Ron
Prentice Hall; 8/92; Softcover; $8.75 (20% off list); 224 pages
How To Manage The I.T. Helpdesk; Bruton, Noel
Butterworth-Heinemann; 06/1997; Softcover; $21.55 (20% off list); 240 pages
I.S. at Your Service : Knowing and Keeping Your Clients; Ouellette, L. Paul
Kendall Hunt Publishing; 06/1993; Hardcover; $29.95; Usually ships in 2 to 3 weeks
International Perspectives on the Design of Technology-Supported Learning Environments; Vosniadou, Stella (Edt)/ Decorte, Erik/ Glaser, Robert/ Mand
Lawrence Erlbaum Assoc; 3/96; Hardcover; $79.95; 396 pages
Listening to the Voice of the Customer; 16 Steps to a Successful Customer Satisfaction Measurement Program; Anton, Jon
Purdue University Press; 03/1998; Softcover; $31.95 (20% off list); 164 pages
Maintainability; A Key to Effective Serviceability and Maintenance Management (New Dimensions in Eng; Blanchard, Benjamin S./Verma, Dinesh/Peterson, Elmer L.
John Wiley & Sons; 12/1994; Softcover; $79.95; 537 pages
Maximizing Call Center Performance : 136 Great Ideas for Your Call Center; Bodin, Madeline
Publishers Group West; 12/1998; Softcover; $19.95; 140 pages
Online Customer Care : Applying Today's Technology to Achieve World-Class Customer Interaction; Cusack, Michael
Asq Quality Press; 12/1998; Hardcover; $36.00
Product Support Services and Training (McGraw-Hill Logistics Series), First Edition; Hill, Jefferson
McGraw Hill; 4/93; Softcover; $49.00
Running An Effective Help Desk, Second Edition; Czegel, Barbara
John Wiley & Sons; 03/1998; Softcover; $31.95 (20% off list); 464 pages
Service Engineer's Pocket Book; Lewis, Sinclai G . E .
ButterWorth-Heinemann; 09/1998; Hardcover; $26.95; 232 pages
Service Management in Computing and Telecommunications; Hallows, Richard
Artech House; 02/1995; Hardcover; $49.00; 200 pages
Telephone Courtesy And Customer Service, Revised Edition; Fincch, Lloyd C.
Crisp Publications; 11/1996; Softcover, tape; $19.95 (20% off list); 40 pages
The Art of Software Support : Design and Operation of Support Centers and Help Desks; Tourniaire, Francoise / Farrell, Richard
Prentice Hall; 11/1996; Softcover; $45.00; 336 pages
The Arthur Andersen Guide to Talking with Your Customers : What They Will Tell You about Your Business; Wing, Michael J. / Andersen, Arthur
Upstart Publishing; 05/1997; Softcover; $15.95 (20% off list)
The Complete Guide to Customer Service; Lash, Linda
John Wiley & Sons; 11/88; Softcover; $34.00 (20% off list); 216 pages
The Complete Help Desk Guide; Lenz, Mary
Flatiron Press; 11/1996; Softcover; $24.95
The Official Tech Support Yellow Pages,; Cybermedia
Cybermedia; 08/1996; Softcover; $15.95 (20% off list)
Wake Up Your Call Center; How to Be a Better Call Center Agent; D'Ausilio, Rosanne
Purdue University Press; 01/1998; Softcover; $34.35 (20% off list); 128 pages; Usually ships in 2 to 3 weeks

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